Customer success is not just another name for account management. Your Customer Success Manager (CSM) helps you set milestones on your path towards achieving your specific goals. A time-based plan before and after onboarding keeps you on track. When focusing on KPIs, we take your company’s goals and help you operationalize them. We monitor these metrics both during hypercare and regular support.
Operational and Strategic Guidance
Ongoing success is only possible with ongoing support and strategic guidance. Solvoyo platform not only accelerates operational performance through automated decision-making but it also helps you get granular insights from your data. With (a dedicated) Customer Success (Manager) support you will be able to evaluate future growth and further improvement opportunities in your value chain enhancing your organizational agility.
Sales & marketing, operations, distribution, and finance can work on possible mid-term and long-term scenarios by comparing trade-offs, cost, revenue, and margin to drive growth factors and to eliminate inefficiencies in your as-is business. Challenging the status-quo strategically or operationally requires courageous leaders who are supported by data-driven algorithms, automated decision processes and the visibility of KPIs that matter.
Solvoyo was set up as a rebellion against traditional planning solutions. Our rebellious streak extends to the way we approach Customer Success in that we question the very processes we are asked to automate. By bringing our and our partners’ operational experience into every onboarding work, we challenge existing processes and see how automation and optimization drive change.