Customer success drives our purpose as a Software as a Service company.
We view ourselves as technology partners to our customers in the digital transformation of their organizations. In that transformation journey, we pride ourselves on helping our customers make smarter and faster decisions across different operational functions. To do that, we offer a single platform with multiple capabilities that incorporate descriptive, diagnostic, predictive, and prescriptive analytics, enhanced by machine learning.
At Solvoyo, we not only want to ensure customers reach their expected goals, be it cash, cost, or service improvements, or workforce productivity, but also we aim for our customers to have the right experience interacting with our platform and our teams.
Our vision of Customer Success is to help you achieve your expected results by enhancing your experience and providing you with optimum service and fast delivery.
There are two parts to achieving your expected results. The first one is achieving your stated goals, and the second one is your Solvoyo experience. For you to have a good experience with us, our Customer Success team accompanies you across your entire journey, from the moment you land on our website all the way to onboarding and after go-live support.
Our job does not end when you go live; in fact, that is when it truly begins. Our governance structure ensures that there is continuous monitoring of mutually selected business metrics to drive continuous learning and improvement in both of our organizations. Beyond monitoring KPIs, we learn how your users interact with our platform. Our adaptive learning algorithms feed us new information on how the demand for your new products would look like and tell us why users of our platform behave the way they do.