Customer Success

Customer success drives our purpose as a Software as a Service company.

Solvoyo: A technology partner in your digital transformation journey

At Solvoyo, we ensure the long-term success of your supply chain planning technology adoption and optimize ROI through continuous post-deployment initiatives.

While we partner with you to reach your expected goals, be it cash flow, cost minimization, service improvements, or workforce productivity, we also aim for you to have the best user experience with our platform.

Modularity is built into the Solvoyo Digital Platform, and your dedicated Customer Success team will ensure the platform never becomes obsolete and continues to evolve with your needs to advance the level of digitalization and automation throughout your entire planning and execution operations, from demand planning to transportation.

Testimonials

Users achieving significant business results

"With a network of 9800 stores, supply chain disruptions and uncertainty are normal for us, we keep opening hundreds of new stores and multiple DCs every year. With advanced analytics and automation, we planned for this level of complexity way ahead of our competitors.”

"Solvoyo's Customer Success team provides us with proactive assistance in response to our needs and solving our business pain. They ensure continuous improvement, which is what we get measured on as a planning team. The Development Team is responsive to our enhancement requests driven by our rapidly changing environment."

“With Solvoyo, we have consolidated our depots in North America leading to significant infrastructure cost savings as well as a sustained inventory reduction of $5 Million.“

“Solvoyo has been a very effective solution partner in our fast growth and digital transformation journey. Using Solvoyo’s platform for fashion planning solutions, we were able to bring automation to buy planning and size optimization decisions.”

"I never have doubts on the accuracy of the data in the reports provided by Solvoyo. I have full trust in them. They are flexible and transparent, I have instant access to every information about the software at every stage of it’s design process."

"We would like to thank Solvoyo for their help with our digital transformation journey for Pre-season planning. From budgeting to NOS/Basics item forecasting, we now have a vertically and horizontally aligned platform which is a giant leap forward for our industry. "

“With Solvoyo, we eliminated spreadsheets from the process and simultaneously increased process speed and planner efficiency across all regions.”

We proactively orchestrate every step of your path toward success

Our Customer Success team accompanies you across your entire journey, from the moment you land on our website all the way to onboarding and after go-live support.

Our job does not end when you go live; in fact, that is when it truly begins. Our governance structure ensures that there is continuous monitoring of mutually selected business metrics to drive continuous learning and improvement. Beyond monitoring KPIs, by tracking User Acceptance Rates, we determine the effectiveness of the engine’s decision recommendations and identify barriers to autonomous decision-making. Our adaptive machine learning algorithms learn from each point of your interaction with the platform, such as forecasts and replenishment recommendations, to optimize your operations, such as excess inventory and out-of-stock.

BEFORE ONBOARDING

ONBOARDING

AFTER ONBOARDING

We Ensure Your Post-Deployment Success with a dedicated customer success team by

Establishing a Clear Vision & Long-Term Strategy

Optimizing, Integrating &
Collaborating

Adapting to the Changing Landscape with Agile Methodology

Utilizing the Modularity of
Solvoyo Digital Platform

Leveraging UARs & Diagnostics for Continuous Improvement

Supporting & Resolving Issues
Proactively

a glance at
what your journey with solvoyo will look like

Onboarding

3-4 Month

Data Integration & Validation

Discovery & Conceptual Design

Model & UI Configuration

UAT

1-2 Month

Training & User Testing

Go-Live

Ongoing

Continuous KPI Tracking

Here's what makes solvoyo different

Account Management

Customer success is not just another name for account management. Your Customer Success Manager (CSM) helps you set milestones on your path towards achieving your specific goals. A time-based plan before and after onboarding keeps you on track. When focusing on KPIs, we take your company’s goals and help you operationalize them. We monitor these metrics both during hypercare and regular support.

Operational & Strategic Guidance

Ongoing success is only possible with ongoing support and strategic guidance. Solvoyo platform not only accelerates operational performance through automated decision-making but also helps you get granular insights from your data. With dedicated Customer Success support, you will evaluate future growth and further improvement opportunities in your value chain, enhancing your organizational agility.

Cultural Transformation

Solvoyo was set up as a rebellion against traditional planning solutions. Our rebellious streak extends to the way we approach Customer Success in that we question the very processes we are asked to automate. By bringing our partners’ operational experience into every onboarding work, we challenge existing processes and see how automation and optimization drive change.

More on what sets
solvoyo's customer success apart

What are the critical factors that contribute to long-term success in SaaS supply chain planning technology adoption? How can businesses optimize ROI through ongoing post-deployment initiatives with the support of a dedicated customer success team? Read on to learn more!

Customer Success