Customer Success

Customer success drives our purpose as a Software as a Service company.

Solvoyo: A technology partner in your digital transformation journey

We view ourselves as technology partners to our customers in the digital transformation of their organizations. In that transformation journey, we pride ourselves on helping our customers make smarter and faster decisions across different operational functions. To do that, we offer a single platform with multiple capabilities that incorporate descriptive, diagnostic, predictive, and prescriptive analytics, enhanced by machine learning.

At Solvoyo, we not only want to ensure customers reach their expected goals, be it cash, cost, or service improvements, or workforce productivity, but also we aim for our customers to have the right experience interacting with our platform and our teams.

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“As intriguing as the benefits this e-commerce retailer achieved from
the planning solution is the ongoing journey they are on to leverage
artificial intelligence to deliver even greater competitive
differentiation.”

Steve Banker
Steve Banker,
Vice President of Supply Chain Services, Forbes

“With Solvoyo, we eliminated spreadsheets from the process and simultaneously
increased process speed and planner efficiency across all regions.”

Srinivas Reddy
Srinivas Reddy,
VP, Global Product Supply, P&G Grooming

“With Solvoyo, we have consolidated our depots in North America leading to significant infrastructure cost savings as well as a sustained
inventory reduction of $5 Million.“

Cassio Conceicao
Cassio Conceicao,
VP, Global Services, Applied Materials

“Solvoyo has been a very effective solution partner in our fast growth and digital transformation journey. Using Solvoyo’s platform for fashion planning solutions,
we were able to bring automation to buy planning and
size optimization decisions.”

Roberto Marchese
Roberto Marchese,
Chief Marketing Officer, Penti

“With Solvoyo’s optimized plans and user-friendly UIs, not only do we make easy and smart decisions but also respond to any rapid change at the
speed of the market.”

Supply Planner
Supply Planner,
Fortune 100 Consumer Products Company

“With a network of 9800 stores, supply chain disruptions and uncertainty are normal for us, we keep opening hundreds of new stores and
multiple DCs every year. With advanced analytics and automation,
we planned for this level of complexity way ahead of our competitors.”

Erkan Ceritoglu
Erkan Ceritoglu,
Managing Director, A101

“We pay great attention to managing every SKU at every store, dynamically
setting stock targets, closely tracking newly introduced products, and
adapting rapidly to changing supplier performance.”

Orhan Daglioglu
Orhan Daglioglu,
Supply Chain Leader, A101

“Solvoyo provides strategic and tactical planning support while fulfilling our operational planning needs as well. We can seamlessly integrate with their
platform and use their recommendations to minimize our costs and
maximize efficiency. Solvoyo succeeded in automating the
Supply Chain Planning at MOPAS in a very short time.”

Mahmut Ulku
Mahmut Ulku,
CIO, Mopas

“Before Solvoyo, we were relying on our individual intuition backed up by the primitive science of 30 versions of the same spreadsheet. Now all that
is gone plus I feel we’re finally in a position to make real-time
decisions fed by all sorts of data.”

Demand Planner
Demand Planner,
Fortune 100 Consumer Products Company

Our vision of Customer Success is to help you achieve your expected results by enhancing your experience and providing you with optimum service and fast delivery.

There are two parts to achieving your expected results. The first one is achieving your stated goals, and the second one is your Solvoyo experience. For you to have a good experience with us, our Customer Success team accompanies you across your entire journey, from the moment you land on our website all the way to onboarding and after go-live support.

Our job does not end when you go live; in fact, that is when it truly begins. Our governance structure ensures that there is continuous monitoring of mutually selected business metrics to drive continuous learning and improvement in both of our organizations. Beyond monitoring KPIs, we learn how your users interact with our platform. Our adaptive learning algorithms feed us new information on how the demand for your new products would look like and tell us why users of our platform behave the way they do.

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We proactively orchestrate every step of your path toward success based on three elements:

Properly managing your expectations

Teeing-up future expansion and advocacy

Laying out joint accountabilities

Onboarding

3-4 Month
Data Integration & Validation
Discovery & Conceptual Design
Model & UI Configuration

UAT

1-2 Month
Training & User Testing

Go-Live

Ongoing
Continuous KPI Tracking

The Solvoyo Way

Customer success is not just another name for account management. Your Customer Success Manager (CSM) helps you set milestones on your path towards achieving your specific goals. A time-based plan before and after onboarding keeps you on track. When focusing on KPIs, we take your company’s goals and help you operationalize them. We monitor these metrics both during hypercare and regular support.

Ongoing success is only possible with ongoing support and strategic guidance. Solvoyo platform not only accelerates operational performance through automated decision-making but also helps you get granular insights from your data. With (a dedicated) Customer Success (Manager) support, you will evaluate future growth and further improvement opportunities in your value chain, enhancing your organizational agility.

Solvoyo was set up as a rebellion against traditional planning solutions. Our rebellious streak extends to the way we approach Customer Success in that we question the very processes we are asked to automate. By bringing our partners’ operational experience into every onboarding work, we challenge existing processes and see how automation and optimization drive change.

BEFORE ONBOARDING
ONBOARDING
AFTER ONBOARDING
BASE PRICE
PLANNING COMPLEXITY
REQUIRED SUPPORT