Customer Success

Customer success drives our purpose as a Software as a Service company.

Solvoyo: A technology partner in your digital transformation journey

At Solvoyo, we ensure the long-term success of your supply chain planning technology adoption and optimize ROI through continuous post-deployment initiatives.

While we partner with you to reach your expected goals, be it cash flow, cost minimization, service improvements, or workforce productivity, we also aim for you to have the best user experience with our platform.

Modularity is built into the Solvoyo Digital Platform, and your dedicated Customer Success team will ensure the platform never becomes obsolete and continues to evolve with your needs to advance the level of digitalization and automation throughout your entire planning and execution operations, from demand planning to transportation.



Users achieving significant business results

We proactively orchestrate every step of your path toward success

Our Customer Success team accompanies you across your entire journey, from the moment you land on our website all the way to onboarding and after go-live support.

Our job does not end when you go live; in fact, that is when it truly begins. Our governance structure ensures that there is continuous monitoring of mutually selected business metrics to drive continuous learning and improvement. Beyond monitoring KPIs, by tracking User Acceptance Rates, we determine the effectiveness of the engine’s decision recommendations and identify barriers to autonomous decision-making. Our adaptive machine learning algorithms learn from each point of your interaction with the platform, such as forecasts and replenishment recommendations, to optimize your operations, such as excess inventory and out-of-stock.


We Ensure Your Post-Deployment Success with a dedicated customer success team by

Establishing a Clear Vision & Long-Term Strategy

Optimizing, Integrating &

Adapting to the Changing Landscape with Agile Methodology

Utilizing the Modularity of
Solvoyo Digital Platform

Leveraging UARs & Diagnostics for Continuous Improvement

Supporting & Resolving Issues

a glance at
what your journey with solvoyo will look like



3-4 Month
Data Integration & Validation
Data Integration & Validation
Discovery & Conceptual Design
Discovery & Conceptual Design
Model & UI Configuration
Model & UI Configuration


1-2 Month
Training & User Testing


Continuous KPI Tracking
Continuous KPI Tracking

Here's what makes solvoyo different

Customer success is not just another name for account management. Your Customer Success Manager (CSM) helps you set milestones on your path towards achieving your specific goals. A time-based plan before and after onboarding keeps you on track. When focusing on KPIs, we take your company’s goals and help you operationalize them. We monitor these metrics both during hypercare and regular support.

Ongoing success is only possible with ongoing support and strategic guidance. Solvoyo platform not only accelerates operational performance through automated decision-making but also helps you get granular insights from your data. With dedicated Customer Success support, you will evaluate future growth and further improvement opportunities in your value chain, enhancing your organizational agility.

Solvoyo was set up as a rebellion against traditional planning solutions. Our rebellious streak extends to the way we approach Customer Success in that we question the very processes we are asked to automate. By bringing our partners’ operational experience into every onboarding work, we challenge existing processes and see how automation and optimization drive change.

More on what sets
solvoyo's customer success apart

What are the critical factors that contribute to long-term success in SaaS supply chain planning technology adoption? How can businesses optimize ROI through ongoing post-deployment initiatives with the support of a dedicated customer success team? Read on to learn more!