Customer Success

Customer success drives our purpose as a Software as a Service company.

Solvoyo: A technology partner in your digital transformation journey

We view ourselves as technology partners to our customers in the digital transformation of their organizations. In that transformation journey, we pride ourselves on helping our customers make smarter and faster decisions across different operational functions. To do that, we offer a single platform with multiple capabilities that incorporate descriptive, diagnostic, predictive, and prescriptive analytics, enhanced by machine learning.

At Solvoyo, we not only want to ensure customers reach their expected goals, be it cash, cost, or service improvements, or workforce productivity, but also we aim for our customers to have the right experience interacting with our platform and our teams.

Our vision of Customer Success is to help you achieve your expected results by enhancing your experience and providing you with optimum service and fast delivery.

There are two parts to achieving your expected results. The first one is achieving your stated goals, and the second one is your Solvoyo experience. For you to have a good experience with us, our Customer Success team accompanies you across your entire journey, from the moment you land on our website all the way to onboarding and after go-live support.

Our job does not end when you go live; in fact, that is when it truly begins. Our governance structure ensures that there is continuous monitoring of mutually selected business metrics to drive continuous learning and improvement in both of our organizations. Beyond monitoring KPIs, we learn how your users interact with our platform. Our adaptive learning algorithms feed us new information on how the demand for your new products would look like and tell us why users of our platform behave the way they do.

We proactively orchestrate every step of your path toward success based on three elements:

Properly managing your expectations

Teeing-up future expansion and advocacy

Laying out joint accountabilities

Onboarding

3-4 Month

Data Integration & Validation

Discovery & Conceptual Design

Model & UI Configuration

UAT

1-2 Month

Training & User Testing

Go-Live

Ongoing

Continuous KPI Tracking

The Solvoyo Way

Account Management

Customer success is not just another name for account management. Your Customer Success Manager (CSM) helps you set milestones on your path towards achieving your specific goals. A time-based plan before and after onboarding keeps you on track. When focusing on KPIs, we take your company’s goals and help you operationalize them. We monitor these metrics both during hypercare and regular support.

Operational & Strategic Guidance

Ongoing success is only possible with ongoing support and strategic guidance. Solvoyo platform not only accelerates operational performance through automated decision-making but also helps you get granular insights from your data. With (a dedicated) Customer Success (Manager) support, you will evaluate future growth and further improvement opportunities in your value chain, enhancing your organizational agility.

Cultural Transformation

Solvoyo was set up as a rebellion against traditional planning solutions. Our rebellious streak extends to the way we approach Customer Success in that we question the very processes we are asked to automate. By bringing our partners’ operational experience into every onboarding work, we challenge existing processes and see how automation and optimization drive change.

Customer Success

Solvoyo: A technology partner in your digital transformation journey