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Frequently Asked Questions

Platform & Technology

What is Solvoyo and what does the platform do?

Solvoyo is an AI-native supply chain decision automation platform that unifies demand, inventory, supply, production, fulfillment, transportation, and S&OP on a single concurrent model. Rather than connecting separate planning tools, Solvoyo runs every function on one live system — so a change in demand instantly recomputes its impact across inventory, supply, and financial outcomes without manual reconciliation.

What makes Solvoyo different from traditional supply chain planning software?

Most supply chain platforms were built on sequential, siloed architectures and have added AI as a layer on top. Solvoyo was built AI-native from the ground up — machine learning, mathematical optimization, and agentic AI are embedded in the planning engine itself, not bolted on. The result is a system where intelligence and the plan are the same thing, not a recommendation engine sitting alongside a legacy tool.

Is Solvoyo an AI-native platform or does it use AI as an add-on?

Solvoyo is AI-native. Machine learning estimates demand, lead times, price elasticity, and inventory parameters continuously. Mathematical optimization — powered by industrial solvers — computes the best feasible plan across millions of trade-offs simultaneously. Agentic AI, through Solvi, diagnoses exceptions and generates prioritized actions. All three layers operate on the same model, not in separate systems.

What is concurrent planning and why does it matter?

Concurrent planning means demand, inventory, supply, fulfillment, transportation, and pricing are planned on a single shared model simultaneously rather than sequentially. When one input changes, its effect on every other function recomputes in the same moment. This eliminates the lag, errors, and misalignment that occur when functional teams plan in separate tools and reconcile manually — and ensures every decision reflects the current state of the entire operation.

What optimization solvers does Solvoyo use?

Solvoyo’s optimization engine is built on industrial-grade mathematical programming solvers. These are the same solvers used in aerospace, logistics, and financial engineering — capable of evaluating millions of trade-offs across cost, service, and capacity constraints simultaneously to find the best feasible plan, not an approximation.

What is a User Acceptance Rate (UAR) and how does Solvoyo measure it?

User Acceptance Rate measures the percentage of AI-generated recommendations that planners approve and execute without modification. Solvoyo tracks UAR continuously as a primary indicator of plan quality and planner trust. Across source, make, and deliver decisions, Solvoyo customers achieve UAR of over 95%+ — meaning more than nine in ten recommendations are executed untouched.

Who is Solvi and what does the AI planning agent do?

Solvi is Solvoyo’s AI planning agent. Unlike a traditional dashboard or alert system, Solvi continuously analyzes performance data across the supply chain, identifies the root causes behind exceptions, quantifies the business impact of inaction, and generates prioritized action items that planners can review and execute directly within the platform. Solvi closes the loop between insight and action — so high-impact exceptions are never buried in a report.

Implementation & Integration

How long does it take to implement Solvoyo?

Solvoyo’s dedicated customer success team configures the platform to production-ready state in approximately 12 weeks using industry-specific templates. Customers typically see measurable business results within three to six months of go-live. Implementation timelines vary by scope, but Solvoyo’s cloud-native architecture and pre-built integration connectors are designed to minimize time-to-value compared to traditional on-premise deployments.

Does Solvoyo integrate with SAP, Oracle, and other ERPs?

Yes. Solvoyo integrates with major ERP systems including SAP and Oracle, as well as third-party data sources such as point-of-sale systems, distributor data feeds, weather services, and external market benchmarks. Integration is supported through standard mechanisms including APIs, EDI, XML, and database-to-database connections. Automated data diagnostics identify and flag data quality issues at ingestion, and AI fills missing data where gaps exist.

Can Solvoyo complement my existing tech stack or does it replace it?

Both. Solvoyo is designed to complement your existing technology in a modular, lego-like fashion — starting with one planning function and expanding from there — or to replace legacy planning tools entirely. The platform’s flexible backend and configurable UI ensure your technology investment remains relevant as your business requirements evolve.

Is Solvoyo a SaaS platform and where is it hosted?

Yes. Solvoyo is a cloud-native SaaS platform hosted on Amazon Web Services (AWS). Hardware, software, maintenance, and support costs are all included in a single subscription. The platform scales automatically to handle growing data volumes, new SKUs, new locations, and new planning functions without requiring infrastructure changes on the customer side.

Fit & Use Cases

What industries does Solvoyo serve?

Solvoyo serves retailers, consumer goods manufacturers, distributors, and industrial companies. Specific verticals include grocery, apparel, e-commerce, wholesale and distribution, consumer electronics, food and beverage, and manufacturing. Customers range from Fortune 100 global enterprises including Unilever, P&G, and Schneider Electric to fast-growing regional leaders.

Is Solvoyo suitable for mid-market companies or only enterprise?

Solvoyo serves both. The platform includes configurations designed for mid-market companies that need enterprise-grade planning capabilities without enterprise implementation timelines or costs. Solvoyo’s pricing model, modular deployment approach, and 12-week implementation path make it accessible to companies that are outgrowing spreadsheets and basic planning tools, not only those replacing large legacy systems.

Can Solvoyo handle multi-echelon and omnichannel planning?

Yes. Solvoyo is built for multi-echelon network planning across DCs, regional warehouses, and store or customer locations simultaneously. For omnichannel retailers, the platform plans inventory across physical and digital channels on a single model — optimizing fulfillment, replenishment, and allocation decisions with full visibility into channel-level demand, stock positions, and service risks.

Results & ROI

What business results can I expect and how quickly?

Solvoyo customers have achieved up to 20% improvement in forecast accuracy, up to 35% reduction in inventory investment, up to 60% improvement in on-time fulfillment, and transportation cost reductions of up to 30%. ROI timelines average less than six months. Results vary by starting point and scope, but measurable impact on inventory and service levels is typically visible within the first three to six months of go-live.

How do Solvoyo customers measure ROI?

Solvoyo tracks a core set of supply chain KPIs from go-live, including forecast accuracy, User Acceptance Rate, inventory investment, service levels, OTIF, lost sales, and transportation costs. The platform’s built-in KPI diagnostics provide continuous visibility into performance against targets — so customers can attribute improvement directly to planning decisions rather than relying on before-and-after estimates.

What does autonomous planning actually mean in practice?

Autonomous planning means the system generates, evaluates, and executes supply chain decisions with little to no human intervention for well-governed, repeatable decision types — routine replenishment, parameter updates, and exception handling. Planners set the boundaries: automation expands only as confidence and UAR grow. Every automated action remains explainable, auditable, and reversible. Higher-stakes decisions are routed to planners with full supporting analytics attached. The goal is not to remove planners but to free them for the decisions that genuinely require human judgment.

Security & Support

How does Solvoyo handle data security and compliance?

Solvoyo’s infrastructure runs on AWS, which provides enterprise-grade security, compliance certifications, and data residency controls. Data exchange between customer systems and the Solvoyo platform uses secure, encrypted mechanisms. Specific compliance and data handling requirements are addressed during the implementation scoping process with Solvoyo’s customer success and technical teams.

What does the customer success model look like after go-live?

Every Solvoyo customer has a dedicated customer success team that supports configuration, continuous improvement, and platform expansion. The team monitors UAR, plan quality, and KPI performance on an ongoing basis — proactively identifying opportunities to expand automation, tune models, and remove obstacles from autonomous decisions. Solvoyo’s model is structured as a long-term partnership, not a one-time implementation handoff.

Is there a minimum contract size or commitment?

Solvoyo is an enterprise SaaS platform and engagements are scoped based on planning scope, number of SKUs, locations, and users. To discuss fit and commercial structure for your specific situation, contact Solvoyo’s team directly through the website.