World’s 5th Fastest-Growing Retailer
Agility in Supply Chain Planning During COVID-19

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2K+ Active SKUs
10K Stores
300+ Vendors
$4.2B Revenue
50 DCs

Goals

Detecting demand shifts early on at the SKU level to proactively manage supply chain disruptions

Minimizing manual work by implementing automated diagnostics and parameter updates to manage by exception

Challenges

Supply chain disruptions and uncertainty limited central planning resources during the pandemic

Changing COVID-19 measures caused shifts in open hours effected shopper behavior and demand patterns

Demand peaks for certain items increased the risk of stock-outs and brought the need to take proactive actions with suppliers

Benefits

Fast adjustment to demand changes, adapting safety stocks across 50 DCs, and increasing safety stocks in the stores in a controlled manner

Automated detection of consumption, replenishment, and purchasing in the face of changing stock needs of stores and
e-commerce sales

COVID Agility: 6 weeks across April & May, sales went up by 50%, while stock-outs increased only by 3% (due to supply issues) thanks to early detection of high selling SKUs and automated adjustment of safety stocks

0 %
Increase in sales
0 %
Increase in stock-outs during COVID

Solutions

5/5