Customer Success Drives our Purpose

We go beyond software support. From day one, a dedicated Customer Success engineering team co-owns your business KPIs and platform adoption — staying with you through go-live and well beyond to ensure value that compounds over time.

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Trusted by

Recognized by Gartner — and the market.

Gartner Magic Quadrant for Supply Chain Planning

Honorable Mention — 2024, 2025 & 2026.

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25+ industry reports & Market Guides

Recognized across forecasting, replenishment, assortment and pricing.

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AWS Partner

Retail & Supply Chain competencies, available on AWS Marketplace.

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We proactively orchestrate every step of your path toward success.

Six Months of Hands-On Hypercare

The team that onboards you doesn’t hand you off. For six months post-deployment, your Customer Success engineering team monitors forecast accuracy, KPIs, and data health — staying in the work until adoption exceeds 95% and the platform is performing, not just running.

FDEs: Apparently the Next Big Thing. Ask Us How Long We’ve Had Them.

Silicon Valley just coined a term for embedding engineers inside customer organizations. Solvoyo has been doing it quietly for years. Every customer gets a dedicated Forward Deployed Engineer as part of standard Customer Success. Weekly planning cadence, SteerCo reviews with leadership, hands-on consulting when the business shifts. We didn’t read the trend report. We wrote the playbook.

A Platform That Gets Better Without You Asking

Enhancements ship continuously on our cloud-native architecture — no disruptive upgrades, no feature backlogs. Your input shapes the roadmap, and improvements reach you automatically as they’re released

Lessons From Across Your Industry, Ready on Day One

Your workflows are built on functionality already delivering results for customers in your sector. You don’t pilot unproven concepts — you deploy what works, with the accumulated intelligence of your industry already inside.

From Implementation to Impact. Faster Than Anyone Else.

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User Adoption

We track user adoption so the platform always stays relevant and genuinely used — no Excels lurking around in the background. A high UAR (95%+, the share of recommendations executed with no manual intervention) is our proof that planners trust the system and that spreadsheet workarounds have been retired for good.

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Continuous Innovation

As your business needs change, there’s no need to file change requests and wait. The same Customer Success team that deployed your platform makes the changes to your models and UI directly. A metadata-driven architecture lets us deploy new business logic, constraints, and workflows in rapid 3–6 week sprints, so the platform keeps pace as your business changes.

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Co-Ownership of KPIs

We start by co-defining the business-critical KPIs that matter at launch, then take accountability for them — aligning our success with yours rather than just shipping software.

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An Expandable Planning Platform

Built lego-like and modular, the platform scales as you grow — add new solutions, regions, and workflows on the same data model and single source of truth.

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Proactive Support & Issue Resolution

Extensive alerts and exceptions — together with Solvi, Solvoyo’s AI assistant — surface issues and their root causes before they affect your business, with conversational answers on why a KPI moved. A dedicated team is on hand to act on them. Support that anticipates, not just reacts.

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