Customer Success, Co-Owned

Solvoyo’s Customer Success engineers embed with your team to set up and adapt your supply chain decision automation platform. They start on day one, stay through go-live and six months of Hypercare, then deploy new business logic in 3 to 6 week sprints. They co-own three numbers with you: service, cost and cash.

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Trusted by

Gartner Magic Quadrant Honorable Mention and 25+ industry reports

Gartner Magic Quadrant for Supply Chain Planning

Honorable Mention in 2024, 2025 and 2026.

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25+ industry reports & Market Guides

Recognized across forecasting, replenishment, assortment and pricing.

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AWS Partner

Retail & Supply Chain competencies, available on AWS Marketplace.

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Your Customer Success engineers stay with you at every step, from onboarding to no-touch planning.

We agree targets for service, cost and cash with you at the start, then track all three through Hypercare and the weekly planning cadence. You can hold your Customer Success engineers to those numbers.

Six Months of Hands-On Hypercare

The team that onboards you stays with you. For six months after deployment, your Customer Success engineering team monitors forecast accuracy, KPIs and data health. The engineers stay in the work until adoption exceeds 95% and the platform delivers results. Our blog explains how Hypercare works.

Forward Deployed Engineers, Before the Term Existed

Every customer gets a dedicated Forward Deployed Engineer (FDE) as part of standard Customer Success. The FDE works inside your organization, runs a weekly planning cadence, holds SteerCo reviews with your leadership and does hands-on consulting when the business shifts. Solvoyo has embedded engineers this way for years, before the term caught on.

A Platform That Gets Better Without You Asking

Enhancements ship continuously on our cloud-native architecture, with no disruptive upgrades and no feature backlogs. Your input shapes the roadmap, and improvements reach you automatically as they are released.

Lessons From Across Your Industry, Ready on Day One

Your workflows are built on functionality already delivering results for customers in your sector. You deploy what already works, with the experience of your industry built in from day one.

How Customer Success Takes You From Implementation to Impact

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Data Quality From Day One

Most implementations stall on data, so ours start there. Automated data diagnostics assess your input data during onboarding and flag gaps and inconsistencies, and AI models fill in missing data points to raise quality fast. Whether you are coming from spreadsheets or an established planning stack, your team plans on a trusted foundation within weeks and reaches autonomous, no-touch planning faster.

How AI-native planning handles data

User Adoption

We track user adoption so the platform stays relevant and in real use, with no Excel files running in the background. Recommendation quality drives a high UAR of 95%+, the share of recommendations executed with no manual intervention. That rate is our proof that planners trust the system and have retired their spreadsheet workarounds.

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Continuous Innovation

When your business changes, the same Customer Success team that deployed your platform changes your models and UI directly. There is no change-request queue. A metadata-driven architecture lets us deploy new business logic, constraints and workflows in 3 to 6 week sprints, so the platform keeps pace with the business.

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Co-Ownership of KPIs

We co-define the business-critical KPIs that matter at launch, including service, cost and cash, then take accountability for them. Our success is tied to yours. Read more on customer success beyond implementation.

Meet the team that owns your numbers

An Expandable Planning Platform

The platform is built lego-like and modular and scales as you grow: add new solutions, regions and workflows on the same data model and single source of truth.

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Proactive Support & Issue Resolution

Alerts and exceptions, together with Solvi, Solvoyo’s AI planning agent, surface issues and their root causes before they affect your business. Solvi also explains why a KPI moved, in plain language. A dedicated team is on hand to act on each issue.

Read the customer success FAQ