Turning complex manual planning into a streamlined, autonomous supply chain backbone.
The Challenge
Personalized wellness combines high customer expectations, complex supply chains, and fast-changing demand patterns with customized product configurations. As Viome scaled, its planning teams were relying on siloed Excel spreadsheets and manual data stitching to generate forecasts and purchase plans, pulling planners into repetitive analysis instead of strategic, high-value decisions.
Viome needed a planning environment that could keep pace with its growth: one that could forecast reagent consumption used in labs and supplement subscriptions that are tailored to individual customers to kit demand, set inventory targets across the network for raw materials and finished goods, and drive purchasing decisions; automatically, consistently, and at scale.
The Approach: Digital, Intelligent, Autonomous
Solvoyo guided Viome through its decision automation journey in three progressive steps — first creating a digital twin of its planning data, then adding intelligence, and finally automating the decisions themselves.
Digital
Solvoyo digitized the master data management and planning processes previously managed in Excel spreadsheets, and integrated Demand Planning, Inventory Management, and Procurement Planning for kits, supplements, and consumables for testing (reagents) in one cloud-based platform.
Intelligent
Solvoyo implemented AI-based forecasting, updated weekly, that uses demand drivers such as marketing spend and promotional activities to generate forecasts for kit demand — and links reagent consumption and supplement orders directly to those forecasts. Since supplement forecasts and reagent consumption need to be updated based on forecasted kit demand, there was a need for accurate, automated updates to ensure precision when transitioning from customer-facing products to raw material orders.
Autonomous
Purchasing recommendations for kit, supplement, and reagent orders are generated automatically based on evolving forecasts, current on-hand inventory, and the latest updates on the incoming orders, so purchasing decisions stay continuously aligned with the latest demand picture. Planners step in only for the exceptions that truly require human judgment.
The Solution
The delivered solution is a cloud-native, AI-driven supply chain planning environment — now live and supporting Viome’s day-to-day planning — built on the following components:
- Master Data Management for bills of materials (BOMs) and planning parameters
- AI-Driven Forecasting that incorporates demand drivers and refreshes weekly and links the customer-facing products demand to raw material orders.
- Inventory Management, where inventory targets are set, and physical inventory counts are reconciled against inventory projections
- Purchase Order Recommendations, generated automatically taking into account evolving forecasts, supplier lead times, and minimum order quantities
- AI Agent Solvi for guiding users through the system recommendations, answering questions, and enabling them to focus on the exceptions that require human intervention.
One of the key benefits: all business and cross-functional teams now have visibility to demand and supply chain data in one place: a single version of the truth with shared data, shared assumptions, and shared KPIs across supply chain, operations, and finance.
The Results
With the Solvoyo platform live, Viome’s planning organization achieves faster, more consistent decisions, fewer manual interventions, and greater agility and scalability as it grows its personalized wellness offerings while improving sales and reducing working capital.
What the Teams Say
“To shift healthcare from reactive ‘sick-care’ to truly preventative, individualized wellness, our supply chain has to be just as agile as our science. Solvoyo gives us the speed and precision we need to scale. They’re more than just a software partner; they’re in the trenches with us, co-owning our KPIs and constantly pushing us to be better,” said Shannon Pappas, President, Viome.
“Viome and Solvoyo share a common philosophy: precision through intelligence. Just as Viome creates a biological digital twin to deliver AI-powered preventive care, we build an operational digital twin for their supply chain. They leverage intelligence to make illness optional; we leverage intelligence to drive autonomous decisions that span the entire lifecycle from demand to supply.” Nilufer Durak, COO, Customer Success, Solvoyo
Ready for No-Touch Planning?
If you’re exploring how AI-powered, no-touch supply chain planning can support growth in wellness or consumer products, we’d love to talk.
Connect with our team to see how Solvoyo can free planners from repetitive tasks, improve forecast accuracy and inventory performance, and build a scalable, future-ready planning backbone for your business — creating more capacity for innovation and higher-value decision-making.
About Viome
Viome Life Sciences is a pioneer in AI-powered personalized wellness whose mission is to move healthcare from a generalized, reactive sick-care model to a preventative, individualized wellness model. Viome’s rapidly growing portfolio spans at-home test kits, personalized supplements, and the lab operations that power them. Viome is a leader in the creation of a biological digital twin of every individual, adding intelligence to that data and making illness practically optional.
Don’t take our word for it
80% of IT tools investment fails if the partners don’t strive to continuously improve and adapt. That is what sets our partnership with Solvoyo apart.
With Solvoyo, we eliminated spreadsheets from the process and simultaneously increased process speed and planner efficiency across all regions.
Solvoyo’s S&OP platform gives both the regions and the HQ the ability to maintain a supply plan harmonized with demand and inventory investment targets. We now identify supply plan discrepancies proactively. Along the way, we eliminated Excel from the process and simultaneously increased process speed and planner efficiency across the enterprise.
We see rapid changes in demand, and when the inventory is short, we adjust our production plans accordingly. The adjustment requires a lot of manual work, causing suboptimal plans and inefficiencies on the production site. With Solvoyo’s optimized plans, not only do we make easy and smart decisions but also respond to any rapid change at the speed of the market.
Demand planning is both art and science. Until we collaborated with Solvoyo, we managed our demand planning process as a form of art, relying only on individual intuition backed up by the primitive science of spreadsheets. Now, we are finally in a position to make real-time decisions fed by all sorts of data.
